Hellopeter
Share Your Experience
LM
Lize M

1 reviews | Active since Nov 2018

26 Nov 2018, 07:31

MTN Irene Mall - Incompetency

My contract is up for renewal - and after a multitude of phone calls, I went to my nearest MTN branch. It happened to be the 23 November (Black Friday). The person who assisted me had no idea what was going on and I had to explain to him, like I would a child, what I needed. His total disregard of TCF was shocking - he wanted to upgrade my package to more than triple of that which I'm currently paying per month.

I then obviously wanted to cancel my contract and give my months notice - where after someone else working there told me that I will only be able to cancel the contract on the day it expires - so this means I will have to pay an extra month worth of premiums?

I'm very upset, please contact me to sort this out!

0
Replies (2)
LM
Lize M's update27 Nov 2018, 06:51
Reviewer Update
Hi Alice, Thank you for your response. I received a generic email from your retentions department stating that it will take them up to 2 working days to give me feedback - This is totally bizarre. I have been a client of MTN since I can remember and never has it taken MTN 2 working days to collect my monthly premiums. I, therefore, can not understand why it would take them 2 days to give me feedback on my query.
LM
Lize M's update28 Nov 2018, 14:09
Reviewer Update
Good day, It has been 2 working days and I still have not received feedback. I also tried to phone customer care which kept me on hold for 20 min. Kindly provide feedback before close of business today.