MTN INVOICED ME TWICE FOR SAME PERIOD!!! DOES NOT WANT TO CREDIT MY ACCOUNT!!!! REFR. ***

My account runs from the 17th of a month until the next month of the 16th. A consultant phoned me on the 17th of February telling me my package is not available and my package needs to change. I was told the amount stays the same. I agreed to the migration. I was also phoned for 2 other numbers on my account with the same explanation. I agreed also to the migration. I did not receive a statement for 17 February 2022. When I received my 17 March 2022 statement I saw the due amount being more that other months. I checked the statement and noticed I was invoiced for the subscription of 17Febr - 16March 2022 and 17March - 16April 2022.

I visited the MTN Wonderboom Juction branch and requested a printout of the February 2022 statement and detailed invoices. I noticed I was billed for the old subscription for 17Febr - 16Mar 2022. This was debited on the account 31 March 2022.

MTN does not want to credit my account. They keep on saying I was billed pro rata. I agree with this but what about the 17Febr - 16March 2022 I was billed on the 17 Febr 2022 invoices. The same period was billed on the 17 March 2022 invoices.

For those 3 numbers I am paying twice on 2 different invoices.

Therefore the subscription invoiced on the invoice of 17 February 2022 must be credited. The moment the migration happened all those minutes and data expired and received the minutes and data of the new plan.

How difficult is this to understand. They just keep on saying I was billed pro rata and my account will not be credited. I do not dispute the pro-rata?!!!

I AM PAYING FOR THE PREVIOUS MTN PLAN 17FEBR - 16MAR 2022 AND I AM PAYI8NG FOR THE NEW MTN PLAN 17FEBR - 16 MAR 2022.

IT WAS NOT MY CHOICE TO UPGRADE!!! I WAS TOLD MY MTN PLAN MUST CHANGE!!!

MTN PLEASE CREDIT MY ACCOUNT!!!! YOU ARE *****ING MY MONEY!!!!!

IF YOU HAVE DONE THIS TO ME, TO HOW MANY UNEXPECTED CUSTOMERS HAVE YOU BEEN DOING THIS TOO?????