IO
Ida O
1 reviews | Active since Aug 2015
17 Aug 2015, 19:22
MTN invoice more than trippled | while on top-up
Updraded in June, from an iPhone5s to an iPhone 6plus. Have been an MTN customer for more than 15 years. <br> <br> Suddenly data on the account to doubled after the upgrade. My behaviour was the same on the device and account, but my invoice doubled. Changed to top-up instead of open account to protect myself. They did not implement it. My latest invoice was for four times my regular account. Very upset. Thinking of buying myself out and leaving MTN.
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MTN South Africa's replyOfficial
09 Sept 2015, 10:08Hello idavanos,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the package your are currently on is an open line and it does not have a usage limit therefore your bill has escalated to a higher amount than normal.
You can always request for a limit to be placed on your account in order to minimize your monthly spend .
Regards
Rajesh
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the package your are currently on is an open line and it does not have a usage limit therefore your bill has escalated to a higher amount than normal.
You can always request for a limit to be placed on your account in order to minimize your monthly spend .
Regards
Rajesh
MTN South Africa's reply09 Sept 2015, 10:08
Official
Hello idavanos,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the package your are currently on is an open line and it does not have a usage limit therefore your bill has escalated to a higher amount than normal.
You can always request for a limit to be placed on your account in order to minimize your monthly spend .
Regards
Rajesh
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the package your are currently on is an open line and it does not have a usage limit therefore your bill has escalated to a higher amount than normal.
You can always request for a limit to be placed on your account in order to minimize your monthly spend .
Regards
Rajesh