EM
Elizabeth M

1 reviews | Active since Jan 2016

20 Jan 2016, 10:25

MTN invoice for November 2015

24 November 2015 i was suppose to have received my invoice, due to the delay of receipt, i called MTN call center for inquiry. i was told that a call was logged to request for my invoice to appear on their system. 5 working days later i called back and i was told that it still don't appear and another call was logged. I called again on December 21, the consultant said he will send the invoice to my email account and i will received it within 2 to 5 minutes. When i checked my email, i realised that he sent the October invoice. i immediately called again and the other consultant told me that my invoice does not appear and he will log a call to request for it. January 18 2016 i called again when i realised that i got the December invoice but not the November one. i was told the same story that it does not appear on the system and a call was logged to request for the invoice. i called again yesterday and i realised that i will never get my November invoice due to the same responses i get whenever i call. When called today, l was told that the 14 December 15 query reflects as pending, it was never attended to by their helpdesk.<br> <br> Please help me to get my MTN November 20 invoice.

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Jan 2016, 13:25
Official
Hello malizba01,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for urgent assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***