MTN INVITES YOU TO UPGRADE THEN CHARGES EXORBATENT EARLY UPGRADE FEES

December 2025 we were notified on the MTN app that our contract could upgrade from 5th January2026. After 5th January we proceeded to upgrade our lines with new devices. When we collected the devices we were informed MTN had levied an early upgrade fee per device. I immediately told Mellissa James at the Blue Chip MTN store to cancel the upgrade as my son was caught with the very same thing and had to pay a huge amount extra on his account monthly premium. Mellissa insisted that it would be only R150-00 per device per month extra for 3 months and on that we agreed to proceed with the upgrade. She even confirmed everything in writing on an email quoting exact amounts payable. End of January we received a huge bill from MTN with some devices being more than 3 times the quoted amounts for early upgrade fees. I forwarded the account to Mellissa who opened a ticket and that is where it stopped. To my utmost disgust we once again received a huge bill with huge amounts for the early upgrade fees. SHAME ON YOU MTN FOR NOTIFYING US VIA YOUR APP THAT OUR ACCOUNT CAN UPGRADE BUT YOU DON'T STATE THAT EARLY UPGRADE FEES ARE APPLICABLE OR ANY AMOUNT PERTAINING THERETO. SHAME ON YOU MELLISSA FOR QUOTING THE INCORRECT AMOUNTS FOR EARLY UPGRADE FEES AND NOT DOING ANYTHING OTHER THAN LOGGING A TICKET TO RECTIFY THE SITUATION.