MTN Invents new types of excuses

MTN - absolutely useless. I purchased an MTN sim card as an additional number apart from my contract number with another network. I did a balance check. R0.00 I bought R10 airtime now from checkers. I loaded the airtime. I checked the balance. On the screen text R6.99.

IT GET WORSE FROM THERE I CALLED CUSTOMER SERVICE.

MTN HAS DECIDED THE THE DEFAULT LANGUAGE SETTING SHOULD BE ONE OF THE OFFICIAL SOUTH AFRICAN LANGUAGES OTHER THAN ENGLISH OR AFRIKAANS. SO I HAD TO STRUGGLE TO UNDERSTAND THAT OPTION 5 IS LANGUAGE AND I WAS ABLE TO CHANGE IT TO ENGLISH

AFTER ABOUT 20 PHONE CALLS TO CLIENT SERVICES I MANAGED TO GET TO A PERSON WHO TELLS ME THAT MY BALANCE IS R10 BUT DUE TO NETWORK ISSUES MY BALANCE DISPLAYS WRONGLY.

I HAVE NEVER HEARD SUCH ******* IN MY LIFE. A NETWORK ISSUE CAUSES A BALANCE TO APPEAR AS R6,99 INSTEAD OF R10.00

FURTHERMORE THIS SARCASTIC CALL CENTRE AGENT IS USELESS TO ANSWER ANY QUESTION I HAVE APART FROM BEING SARCASTIC OR SPEAKING TO ME AS IF I AM IN GRADE ONE. *****. IS THE PROBLEM WITH MTN? TALK ABOUT USESLESS