MTN Internet contract cancellation ignored

At least a month ago I went into the MTN Branch in Bloemfontein Mimosa mall to have my MTN Internet contract cancelled as I recently contracted ICLIX as my service provider. <br> The agent who assisted me at the branch opened request *** and told me that MTN will contact me in regards with this in a few days. Since I never heard from them I phone the support number *** and the agent told me that no cancellation was registered but to make sure he will put me through to the cancellations department. I never reached them as I was cut off. Alternatively I wrote an email to [Email Removed] to request more info on this. According to MTN's website the turnaround on an emails is between 3 and 5 days - never got any feedback from them. Can you please assist? My cellphone number is *** and my MTN account number is A***.