1 reviews | Active since Aug 2024
MTN Internet - a farcical disaster or a clever con?
After weeks of waiting in vain for Frogfoot to fix their fibre connection to my house I have a look at what MTN offers. On their website they offer this:
Uncapped Internet via 5G 60 Megabit for R699 per month No commitment, no Contract, Cancel any Time Free use of 5G router Pro-rata payments
So I contact them and order a router. They charge me 1149 to my credit card - being half the current month and all of the following month. No problem, that's the pro-rata they talk about. I pay the R1149. They send the router. I install the router. The WiFi side works great, but no Internet connection. Next thing I get an email from MTN: "Congratulations! You've successfully app**** for a Contract!!". And attached is one of the most onerous contracts I've ever seen. All the boxes are filled by them. None of the boxes are editable, and the conditions I supposedly agree to are HARSH. No instructions as to what to do with it. No address to return it to . Just a ridiculously one sided contract unsigned and un-signable. So I immediately email them and tell them the deal is OFF. Please fetch your router ASAP. Three hours later they connect me to the Internet. No response the the email. Next thing my phone goes buzz-buzz, buzz-buzz. It's the bank. MTN has just put through 2 debits on my account for R1149 each. I immediately email them with instructions to reverse the debit orders. Nothing happens. So I instruct the bank to reverse the debit orders. The bank complies. Next day MTN credits my account with R1149. I assume it's a refund on the initial payment, but nobody at MTN knows anything. Next thing a blizzard of emails threatening me with all sorts of penalties if I don't pay them (an unspecified amount) IMMEDIATELY. I decide that I'm dealing with a bunch of deranged lunatics here. So I box up their router and take it to the nearest MTN shop. The (highly obnoxious) clerk at the shop refuses to accept the router. He tells me I HAVE TO jumps all sorts of hoops according to the contract. What contract? I ask him. Now I get an email from MTN every day or 2 saying congratulations! order xyz is in the works. Meaning what?I have no idea. But I watch my bank account very closely. They have its number and they're a little bit crazy over there.
The assault on my bank account continues. Another spurious debit order for an amount that bears no relation to the original subscription.
Another submission to customercare@mtn that is completely ignored by the malevolent robot.
One wonders how many less sophisticated South Africans have been bamboozled into this obvious and not very subtle ****.
The assault on my bank account continues. Another spurious debit order for an amount that bears no relation to the original subscription.
Another submission to customercare@mtn that is completely ignored by the malevolent robot.
One wonders how many less sophisticated South Africans have been bamboozled into this obvious and not very subtle ****.
After the appearance of this review a real humingbean from MTN phones me. Nice lady to boot!
She says bringing the router back to the MTN shop WAS the right thing to do. The shop should have given me a reference number, which number I should then give to customercare so they can get the deal cancelled.
In fact the MTN shop that I returned the router to flat out refused to accept the thing. All that stopped them flinging the thing after me was they considered it too toxic to touch!
Where does MTN find such sour, miserable and unhelpful people to staff their shops with.
The reference number bit was taken care of and so the deal should have been cancelled, but no, the assaults on my bank account continue unabated and threatening messages keep coming to my phone.
This MTN is a real nightmare.
After the appearance of this review a real humingbean from MTN phones me. Nice lady to boot!
She says bringing the router back to the MTN shop WAS the right thing to do. The shop should have given me a reference number, which number I should then give to customercare so they can get the deal cancelled.
In fact the MTN shop that I returned the router to flat out refused to accept the thing. All that stopped them flinging the thing after me was they considered it too toxic to touch!
Where does MTN find such sour, miserable and unhelpful people to staff their shops with.
The reference number bit was taken care of and so the deal should have been cancelled, but no, the assaults on my bank account continue unabated and threatening messages keep coming to my phone.
This MTN is a real nightmare.