Mtn internet

Good day.

On the third of July I tried connecting my internet to my new home but it wouldn't work. I subsequently called MTN to help establish a connection. They then informed me that due to there being no connection in the area I can cancel with no cancellation fee. The Lady even informed me that it's been successfully cancelled. I then went to Mtn in Sasolburg only for them to tell me that nothing happened and that it has not been been actually cancelled. I was so so mad. I then asked them to assist me but they told me that from their side they couldn't. However they reiterated that there will be no cancellation fee because there is no coverage. All I needed to do was to call coverage and they will send me some sort of certificate to allow me to cancel. Ok I called coverage, they told me there is no coverage and I can go ahead and cancel. But wait, there is no certificate that they give so I should then go ahead and just cancel. I then get sent to the cancellation department. The Lady informs that there is a 900 penalty I should pay to cancel. I asked her about all the things that I mentioned above and she said she'd call me. This was two weeks ago she never got back to me.

The people at the store told me that this can take months to resolve. While I'd still need to pay. Why should I pay for Internet I can't use!? No please cancel my contract or at least offer me something I can use. I asked this and you couldn't assist still. Mtn please do better in really tired of you. And I won't I won't I won't pay for a service I'm not being given.

Icasa and consumer ombuds please assist. I'm so angry with the service of this network