Mtn internet
<p>I have a uncapped internet package with mtn for R298.00 per month my contract expired some time ago, according to my understanding I was suppose to pay the same amount until I was informed by mtn of any changes. Two days ago my internet stopped working I then logged a request to mtn just to find out my account is R1298.98 of which no explination was given. I asked them in an email to cancel my contract with immediate affect and also mentioned that I was not happy with the amount, no correspondance of tarrif change from them according my knowledge. I really feel that the service is very bad as I was not aware of the masiff increase and would not be able to maintain such an account.</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Apr 2017, 17:22Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the monthly subscription for the mobile number 083****560 is R314.00 (including vat), we had a subscription increase for contract price plans which was effective on 13 May 2015. The mobile number is subscribed to content service providers SmartCall, Mira Networks, Basebone and Opera Telecomms that are deducting between R4.00 to R15.00 each per day. We have logged the unsubscribe request, reference number: ***. Please note that you can call Basebone on ***, SmartCall on ***, Mira Networks on *** and Opera Telecomms on *** to query a refund.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***9
Best regards,
MTN South Africa's reply17 Apr 2017, 17:22
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the monthly subscription for the mobile number 083****560 is R314.00 (including vat), we had a subscription increase for contract price plans which was effective on 13 May 2015. The mobile number is subscribed to content service providers SmartCall, Mira Networks, Basebone and Opera Telecomms that are deducting between R4.00 to R15.00 each per day. We have logged the unsubscribe request, reference number: ***. Please note that you can call Basebone on ***, SmartCall on ***, Mira Networks on *** and Opera Telecomms on *** to query a refund.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***9
Best regards,