1 reviews | Active since Mar 2009
MTN International Calling Subscription rip-off
I'm on pre-paid and registered for the MTN International Calling Subscription at the beginning of the month in order to buy a R30 MTN International Calling Bundle. I needed to make a once off international call.<br> The MTN International Calling Subscription costs R5/month. <br> <br> Having made my call, I no longer need the subscription, but I couldn't find a way to cancel the subscription, so contacted MTN on facebook, to find out how that can be done. <br> Yes I know R5 isn't much, but I'm not prepared to pay for ANYTHING I don't want.<br> Their reply:<br> \Unfortunately there is no way we can cancel the subscription cause you are on prepaid.<br> Regards<br> Queen<br> MTN Social Media Team"<br> <br> So that means I will now have to pay a monthly subscription for something I no longer require? Madness!<br> <br> If I don't hear something positive in this regard from MTN"
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
On 2015-12-07 you loaded the International Calling Subscription as a once off bundle, you can only cancel recurring bundles via *141*5#ok. The service that you have loaded will expire on 2016-01-07.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
On 2015-12-07 you loaded the International Calling Subscription as a once off bundle, you can only cancel recurring bundles via *141*5#ok. The service that you have loaded will expire on 2016-01-07.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
