AC
Andries C
1 reviews | Active since Sept 2012
01 Oct 2016, 10:56
MTN Internal System
<p>Went in to MTN Kolonade this morning to upgrade/renew existing package. It took more than 2 hours to do this simple task. The system is extremely slow and I just got to a point with MTN that I cannot take it anymore. Your service is beyond k......... Luckily the staff is experiencing the same pain. Its the big Bra's at head office that refuses to accept that the system is bad. Maybe they should get off their asses and stop having all those lunches and tea times and come work in a branch to understand the pain of their customers. But why should they, bunch of fat cats. I hate MTN</p>
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MTN South Africa's replyOfficial
01 Oct 2016, 12:10Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the systems were upgraded, and this is the reason why the systems were slow at the time when you try to do the upgrade.
You may contact the MTN Direct department for online assistance with the upgrade. ***.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply01 Oct 2016, 12:10
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the systems were upgraded, and this is the reason why the systems were slow at the time when you try to do the upgrade.
You may contact the MTN Direct department for online assistance with the upgrade. ***.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,