MTN Internal issues costs me again!!!

I tried to apply for a special at MTN Direct by phoning their call centre. It was for a Samsung Galaxy Note 9 and a Samsung 24 Inch Monitor. The lady (her name was Nimita) confirmed that the special was still running and that there is stock available. She instructed me to send all the documents such as bank statements, proof of salary, etc. which I did immediately (this was at 10H32. Thereafter I had no reply. I Then send another email request her to acknowledge my previous email, but did not get any response. Later the afternoon I tried to call again and was informed that she is busy on the line and they would send her a notification that she must contact me. Again, no response nor call. The next day I phoned in again and requested to speak to the lady. Yet again, I was informed that she is busy on the line and they would send her a notification that she must contact me. I called again later that afternoon. This time they initially told me she was busy, but I waited online and got her on the line. For the first time she then tried to do my application and then informed me that the application was unsuccessful as there is an outstanding amount of R7000 on my ID. This had my blood at boiling point! In 2012, I was a victim of Identity theft and it was subsequently resolved after many months of correspondence. I even received a confirmation email from MTN to confirm that the matters has been resolved . However MTN never removed the outstanding Balance from my name (which I was unaware of) and 6 years later they refused to assist me due to their own mistake. After various failed attempts to get an MTN representative to phone me back and also several attempts via email, also with no response, I finally got a hold of a lady at the MTN Credit department that was willing to assist. She logged a note on my ID number that they would allow the transaction to continue whilst they sort out the matter of the outstanding R7000. She apologized and I contacted the Sales department again. This was however already 11days after I app**** for the contract at MTN. I was them informed that the special is no longer available and that there is nothing to be done about it… MTN Managed yet again to make their own internal issues my problem and yet again nobody seems to care. MTN has the worst accountability system that I have ever encountered. They do as they please with no consequence, even if it costs them clients. I wanted to take up this matter within MTN internally, but the agent informed me that there is nobody to talk to and that I must revert to this website.

I sincerely hope that somebody that could assist me in this matter reads this…