MTN Internal ***** Investigation. No Feedback

On the 29th March 2021 Renier at MTN Langebaan reported 2 service requests of suspected ***** on my MTN profile at my local Langebaan Western Cape MTN. According to MTN system changes was made to my MTN profile after I received a MTN call on the 15th December 2020 from a KZN MTN Employee in connection with a possible upgrade. Although I told the MTN caller I will visit my local MTN when I am ready to upgrade this MTN Umlazi KZN consultant issued a new account and cell and changed my limits to R12 000-00 per month. From end of December my account debit order doubled up from a normal R900.00 per month to over R7000-00 in March. My profile was "blocked" internally by a MTN employee. I also called to request itemized billing and wrote a email to customer service to request Itemized billing but only got a short answer on e-mail "***** under investigation". MTN area manager Chantelle Laubscher said it is out of her hands and I should call 083 135...where the consultant said I should email ***** department. I wrote a 2nd email and attached my Police affidavit and got the same computerized reply. Call 083 135 …My cell is suspended from 29th March and I don't have the security of a cell when I travel. MTN ***** department don't take calls from account holders and I am running in a circle with nobody to talk to. I have made numerous calls and the local MTN branch seems to be clueless of how I can get feedback or progress report. End of April my MTN Debit order was R13000-00 as it seems MTN will not stop billing me but they cannot stop internal *****. How long before MTN will give me feedback Refund and Apologize for the inconvenience. Please call me if you have feedback. Sandra Stander ***