MTN Internal Client Data COMPROMISED???

I was phoned on Tuesday 4th February by a the MTN Migrations department.

They told me that I am spending R150 over my contract amount every month and they would like to offer me something that would be more beneficial for me.

I listened to the lady and asked if she would call me back the next day to confirm.

She called me back the next day, asked me all of the security questions and we agreed to go ahead with the migration.

SHE SAID THAT IT WOULD BE ACTIVE IN 2-3 WORKING DAYS.

TO DATE: 1. I have phoned MTN over 15 times and spoken to people in Contracts, Customer Care and even Managers. AND HAVE MADE NO HEADWAY!!! -I am the one that needs to keep following up!!

2. I have done two 72 Escalations to the Migrations Department (through Customer Care) and no-one has called me back.

HAS MTN'S INTERNAL CLIENT DATA AND PERSONAL CLIENT INFORMATION BEEN COMPROMISED?

WHY IS IT THAT NO-ONE CAN GIVE ME ANY INFORMATION ABOUT THIS MIGRATION, YET THE PERSON WHO CALLED ME HAD ALL OF MY PERSONAL DATA AND INFORMATION???

THIS IS A VERY WORRYING SITUATION!!!!!!!!