MTN INSURENCE BAD SERVICE

MTN Insurence, has really been the worst experience for me. I have lost my phone on the 27th of December 2024 and I went to MTN branch on the same day. They gave me forms to fill in and I was told that claims are not done in store I have to call… I called MTN insurence and I was told that suppliers open on the 6th of January 2025. From there I created a claim on the 7th. I called them two days after to follow up after I sent the email, Its then they started to create my claim while I was on a call with them. Up until to date I don’t know whether my claim is approved or not. Every time if I want to know about my claim I have to call them. It ****es me off that it has been more than 24 days without a phone and I have to pay month end full amount of R1248. MTN is playing back and forth with me and I have to pay full amount without getting the services I deserve. Worst is that on their terms and conditions it says that it takes 14 days for the claim but now Its been more than, plus I still have to wait for delivery days!

I use this phone for my side hustle of which Its a joint venture between me and my girlfriend. We losing customers because they want to be refunded since they can not find us over the phone. The current phone we are using loses signals. I’m really not happy with the service they are offerings since their competitor which is Vodacom, allows customers to get phones same day of the claim or lost. I regret why I took MTN instead of Vodacom.

Even now I do not know what is happening with my claim every times I call they say its with the accesors or in review! I do not want to call MTN again! I do not want to pay Insurence this month since they are not giving me services!