MTN Insurance - zero service

<p>I emailed through my claim form for a damaged phone at the beginning of Jan 2017. A few days later I receive an sms saying that my claim can not be processed due to missing info. After not being able to get through to them on the phone I rechecked my claim form and notice that I forgot to put the IMEI no on the form. I then insert the missing info and resend via email. No reaponse to date (a month later!!!!) it is almoat impossible to get through on the phone (usually get cut off after holding for 20 to 30 mins). Once got through after repeated attempts (took me an hour), only to be very rudely told that my claim is not showing on the system and that I must phone back tomorrow (and then they cut me off). I tried resending my claim form via email about 3 times now (once per week). Only get an automated email response saying somebody will contact me. I don't know what to do anymore. Why insure a phone if It takes more that a month just to get a claim submitted???? What do they expext me to use in the mean time. I am really unhappy!!!!!!</p>