1 reviews | Active since Jul 2012
MTN insurance -WORST service in the WORLD
<p>It has been over 5 weeks. If you call MTN insurance (first try getting the number!) it can literally take you all day to get through to the automated centre. When I eventually got through to the automated system iIgot a refence number (REQ: ********** .) to say my claim has been apporved. It then says I must speak to a consultant to proceed. Not a f*** chance of that happening. The automated voice simply says the number is invalid and cuts you off. Lindani Moyo from Benmore MTN store is an excellent manager and she has tried to help me. She too is given the run around. Once she called me while on the phone to them and was speaking to someoen called Thami. They were going to email me there and then. Nothing to date. She even escalated to the regional manager apparently - any response? Absolutelyy nothing. So when I finally get this sorted out after 20 years of a paying customer I will be canceling all 4 numbers I have with MTN. Disgusting service seodn to none. P.S i wentt through the same in 2014 - I should have fired them then. And the insurance ombudsman will be hearing from me too.</p>
So I received a call from someon called Megan soon after the above posting. She said she was the manager, new claims. Also apologised but the usual story...we've just taken over etc. Confirmed that the claim has been processed and that I would get a call fromthe underwriters for replacement handset wthin 24 hours. Guess what - 2 days later, nothing. I tried calling MTN insurance number she gave me to speak to her - of course as usual just cuts me off. Linda from Benmore MTN (always helpful and clearly shoudl be working for a different company) escalated to regional manager a few weeks ago. Regional manager (Faheeza) was going to call me. Has she? Of course not! Whta on earth is MTN up to? Do they deliberately hire ***********s and ***** and want to run a company as badly as psosible? Certainly seems that way.
So I received a call from someon called Megan soon after the above posting. She said she was the manager, new claims. Also apologised but the usual story...we've just taken over etc. Confirmed that the claim has been processed and that I would get a call fromthe underwriters for replacement handset wthin 24 hours. Guess what - 2 days later, nothing. I tried calling MTN insurance number she gave me to speak to her - of course as usual just cuts me off. Linda from Benmore MTN (always helpful and clearly shoudl be working for a different company) escalated to regional manager a few weeks ago. Regional manager (Faheeza) was going to call me. Has she? Of course not! Whta on earth is MTN up to? Do they deliberately hire ***********s and ***** and want to run a company as badly as psosible? Certainly seems that way.
I'm so angry my spelling is affected!
I'm so angry my spelling is affected!