1 reviews | Active since Oct 2014
MTN Insurance - worst service ever - should not be allowed to operate in SA
<p>I submitted my insurance claim three weeks ago and received a reponse indicating that due to a temporary issue that they are addressing, their current turnaround time is unfortunately up to 5 days. After more than 5 working days of no response, i sent an email to follow up on the status of my claim, providing the reference number that they sent, ( ********** 5) . After additional 5 days of no response i contacted them and used the self help service. Via slef help service i received confirmation that my claim was approved however i needed to be transferred to a consultant to advise on way forward. The consultants are not available to advise or most of the time if they do pick up the phone they transfer you back to self help service before they even listen to your query. MTN and its Insurance company should not be allowed to operate in our country. They dont respect their clients, ********** deductions, not reliable, *********** staff....... I can go on for months.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***