MTN INSURANCE WORST EVER!!!

I had an insurance claim with mtn in July 2015<br> after 3 months my handset was collected to be repaired. In February 2016 I was advised via email that it was uneconomical to repair and that I should call *** to arrange payment of excess on a new handset. To date I still cannot get through on that number.<br> At the local mtn branch I was advised to keeping holding on, on the above number for no less than 1 hour and for up to 4 hours to ensure I get helped.<br> I have called and waited for 45 minutes until my call was finally dropped. I think its safe to say that mtn service is truly pathetic and Im sure the worst out there.