MTN Insurance worst ever

<p>I had worst experience with MTN insurance, i made a claim sometime in Dec2016/Jan2017 for a screen damage. The claim was approved and i was then contacted by the a company called Pinnacle Marketing, i'm assuming they're an insurance broker and we made arrangements to get the phone picked up for a fix. The process went smoothly although they were some delays. After the phone was returned, i realised a few weeks later that the covers were coming off so i decided to contact the Pinnacle Marketing to lodge a complain. They me it has to be returned to the service for a quick fix so they made arrangement again to get the phone picked up. <br /><br />A few days later i got an email from a lady by the name Pamela saying we should file for another claim as the phone was water damaged and other defects that she mentioned. I told her i can't do that, the only issue i was aware of was that of the covers which weren't fitted properly. She also told me that the service center wont fix the phone unless if we open up a claim. Isn't that *****? As far as i'm aware the phone just needed to be fixed covers which they didn't replace properly. So i told her to return the phone, i got the shock of my life, it was horribly damaged. I can't even describe it, not sure if it was intentional from the service center. Where are the business ethics if MTN with their partners are busy lying and *****ing from us. I pay for a service and i expect and splendid service. </p>