Mtn insurance : Worst

I lodged a claim with Mtn Insurance on the 8th of ay 2022 for a broken device that needs to be fixed ,I was then advised to pay an excess amount of R542 on the 17th May 2022 which i did on the 20th of May 2022, after the payment was confirmed I was told that the device will be collected which never materialized . It’s the 13th of June today ,and nothing has happened , the worst thing is that my work is also getting affected because I use this device for work purposes . How is it that I’ve been paying monthly premiums and when it’s time to deliver ,Mtn gives me the worst service ? No updates ,no follow ups ,very unprofessional . Someone needs to account ,and I’m not going to let it slide . I’m sending this for the public to know how Mtn treats their subscribers /clients . You just don’t have any sense of urgency and no respect for your customers .