Mtn insurance wont pay

<p>On the 30th of May i lost my bag in the taxi which had my phone inside.i was travelling with 2- 2 year olds n a new born baby who were very unhappy n screaming all the way .i got my phone blacklisted n reported it lost at the police station and filled n emailed my claim form and it was declined because the phone was lost and not ******.was i wrong to report it lost not ******.was i wrong to to be honest.i have requested a letter that states my claim rejected n was promised to be sent within 24 hours well im still waiting .i tried to explain that i was under pressure with my children i didnt intentionally leave my bag behind n it was dark outside n i couldnt run after the taxi after realising my bag has been left in the taxi n the driver had treatened to chuck us out if we couldnt keep quiet and the lady from MTN Insurancesaid thats against mtn policy which i coulnt understand .using a taxi or having too many children while insured with MTN.Gugu Mdluli from mtn insurance im waiting for answers n the letter.you debited money from my account after declining to process my claim</p>