NM
Ntomby M
1 reviews | Active since Nov 2015
09 Nov 2015, 16:28
MTN INSURANCE WON'T ACCEPT CLAIM!!!
Been sending emails, faxes to MTN to repair my phone and they won't respond, I have been calling the insurance helpline daily for 3weeks, holding for hours and no pick up! Went to a MTN direct branch in Pinetown and they said they couldn't take the phone, I had to keep calling and get MTN INSURANCE to pick the phone up. WHAT AM I TO DO TO GET MY PHONE Lumia 535 PICKED UP FOR REPAIRS!!!!<br> <br> When I took the insurance, the next day they had read my email and registered me, now that I have to claim, no response. THIS IS VERY SICKENING.
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MTN South Africa's replyOfficial
10 Nov 2015, 21:51Hello TSALE1,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply10 Nov 2015, 21:51
Official
Hello TSALE1,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike