MTN Insurance woes

The worst claims experience ever! I submitted my device claim exactly one day ago and I am disappointed - to say the least - by the experience thus far. Since submitting my device claim on the MTN App, I have received a total of 4 emails all requesting different types of information. If I didn't know better, I'd think this is the first such claim that has ever been processed by the insurance company. Perhaps they need to just stick to old school claim forms to speed the process up. EXTREMELY FRUSTRATED!