MTN Insurance...what a Joke II
<p>My device was unfortunately damaged, so I submitted my claim form on the 16th of June 2016.</p> <p>I did receive a refrence number ( ********** 4), which stated that they will take up to 5 working days to come back to me...but up to this point...I have not heard anything from MTN Insurance, and is still walking around with a heavely damaged device.</p> <p> </p> <p>MTN Insurance, why do we even do insurance with them if they don't deliver...what a sad joke.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Woooow, I have not heard anything from MTN regarding my claim since the the last reply om 27th June 2016. Do they really understand my dillema, because I see no action. Anyone who take out a contract from MTN, dont wast you time or money on the Insurance. I will surely rethink my contract when have to upgrade...sure Vodacom, Cell C or Telkom will have better service.
Woooow, I have not heard anything from MTN regarding my claim since the the last reply om 27th June 2016. Do they really understand my dillema, because I see no action. Anyone who take out a contract from MTN, dont wast you time or money on the Insurance. I will surely rethink my contract when have to upgrade...sure Vodacom, Cell C or Telkom will have better service.