MTN Insurance " What a Joke"

<p>Me and my wife both have our phones insured through MTN. When both our phones screens cracked ( Our own faults) we lodge an online claim with MTN. After lodging the claim ( 3 Weeks after the claim was lodged and we needing to phone them and they having to find our claims on the system) MTN contacted us to let us know they can process our claims. We had the friendly help of a women contacting us letting us know the phones will be collected today. We arranged with this person to arrange with the courier company to collect the phones after 1 PM. During the day the courier company showed up at our gate before 1PM and I received a call from MTN wanting the phones. As already arranged with them I told the operater that the phones would only be on the premises after 1PM. After waiting for the courier company for 3 hours now we have not heard anything. If it just takes this long to process my claim and collect my phone for how long will I have to wait to receive my phone back? This is pathetic customer service as I pay for a service which I am not receiving from them. It leaves the question would it not be easier to save the insurance money and just repair the phones myself. It's time MTN steps up and hopefully read this complaint and notify me.</p>