MTN insurance wants me to wait FIVE months to repair a device yet I am paying for premiums with no device.

Good day Mtn

Its me again.Thank you for trying to help but pinnacle is giving me the run around after they said my phone was repaired and sealed via email I questioned this and asked if i can immerse the device to make to see if its waterproof after that they called and advised they will take it to another repair centre after they assured me its resealed they have decided to take my device to another repair specialist which they said will take 6 to 8 weeks this whole process IS GOING TO TAKE FIVE MONTHS FOR MY PHONE TO BE FIXED please can I have my money back.I have been paying insurance for three months now with no device now another 8 weeks.

This is unacceptable I can't be inconvenienced much longer I am paying for a contract and insurance with no phone.Can Mtn refund me for my insurance premiums that I have paid over the years or honour my claim I truly feel the situation would have been treated much different ,efficient not in the manner that will inconvenience me as a loyal client since 2012.