MTN Insurance ,very very disappointing no response one month later

<p>I bought an iPhone 6s through MTN and insured it ,now the phone contionously drops calls .I tried calling your all centre ********** with no luck,sometimes i held on for 30 minutes ,no response.I then emailed MTN insurance on ********** on the 12 May 2016 for my phone to be collected and the email said the turnaround was "up to 5 days" which was disappointing already . I have the ref no# ********** 2, a month later no one has contacted me and the problem with the phone has gotten worse .I have done a sim swap today which cost me R135 thinking maybe it would fix the problem but it did not . i went to MTN tygervalley and they tried to call the insurance call centre as well with not luck.The lady there had to send another email to your insurance department and she got another ref # ********** 6 .I cannot wait another month as this is my only personal and business phone which at this point is as good as useless because one in every 3 calls is dropping.I have called MTN thinking this was network related ,my line has been restarted but still no luck.My phone is faulty i need it fixed !</p> <p> </p> <p>Please assist urgently....there is a reason why i took out the insurance ....so that i dont have to go through all of this!....</p> <p> </p> <p>geep</p>