mtn insurance very poor,cant really help customers

<p>i did the lost phone claim with mtn insurance on 24jul by email, one days ago ,still not have any feedback ,then i call insurance call center,that lady said want the application from ,because the IMEI number is not same, i said the application was sent one years ago ,where i can find the application ,they dont belived me, i very angry said if i didnt send the application ,i m not stupid make mtn charge my mtn insurance fee everymonth , and mtn worker they are not serioius with the work make this EVENT happen,because u control the system not me ,</p> <p>2days go,still not have any feedback with mtn, and i spend R136 to buy new sim card to sim swap on 24jul17 ,and the sim still register fail , why mtn work unefficiency.and that is easy work ,why do no do well??I suggest that you spend more money to ask some competent people to do things, because when i did the sim swap in mtn store ,i saw the lady who was work mtn ,she printed (swim swap) ,is that right word. please give me feedback,</p>