MTN Insurance Very Bad service

I have a mobile insurance with MTN and I have lost my device on 08-01-2020. I have submitted all the necessary documents and paid the excess fee of my claim. I don't get any exact date or status update on the replacement device. The call center people says it takes upto 14 working days for replacement device but at the time taking insurance I was informed a claim takes 3-5 working days. This is very bad service. I regret taking the device insurance from MTN directly. I am without a phone for almost 6 days and now I am being told it might take another 2 weeks. Ticket Id: 205380