MTN iNSURANCE USELESS!!!!!!!!!! ONCE AGAIN!

I sent through my claim documents on the 2018/01/24, they sent me an sms advising unable to proceed as there is missing documents which was my ID and they needed proof of insurance as they still has my old phone details, I sent the documents which was needed on the 2018-01-26, I didn’t get no response from mtn insurance until 2018-02-06 , I received a message saying the same thing so I phoned, consultants advised me they investigating if my phone is insurance however I sent proof of my contract, they advised I should wait 24- 48hours which I did… I phoned mtn today I was in the queue for 15mintues just for someone to take my number and drop the damn call. I phoned back as im typing this email I waited another 15minutes gave a consultant my number, he advised they still waiting for proof of my insurance like ***!!!!! He put my on mute for 30minutes saying hello hello and than eventually put my on hold as they music starting playing again…. I want someone to call me today to get this sorted!!! I will be taking this further as this is not the first time im having an issue with MTN Insurance.. As for the consultant that put me on hold for 30minutes I want his manager to give me a call as I want to lay a complaint with his manager!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!