MTN Insurance - Useless Customer Service

<p>I Logged an insureance claim for my damaged handset on 20.09.2016. and the automated system told me that my claim was approved. </p> <p>I have not heard back from MTN regarding my claim and had to call the on nuerouse occaision. (have to hold for over 10 minutes before my call was answered) on the 26th Sept i called them again and arrainged for my damagaed device to be collected. I called again on the 29th Sept and was told that my device was still at the repair centre. On the 10th October, i had to call again as i have not heard any geedback from MTN. When i got through on the 10th, i was told that they are awaiting cost confriomation and that someone from MTN would contact me that same day to arrange for me to make pay my access so that the device can be returned to myself. I never recieved the call as promised. I called them again on 11 Oct and was offered an apoligy for them not getting back to me as promised and was then again promised that i would receive feedback by close of business on the 11 Oct.... Still nothing. </p> <p>I am on the phone again with them today, waitinng find out what the progess.</p> <p>This is a usless attempt as the customer service s at MTN insurnace is pathetic. This is also not the first time i have these issure with MTN insuarance and cant wait to get my new phone and switch service providers as my contact is due to expire in 30 days...</p>