1 reviews | Active since Feb 2012
MTN Insurance Useless
<p>Can't understand why one always has to complain before service is received from MTN. I submitted an insurance claim from on the 1st of November 2016, online, via fax and via email, 8 days later and I have not heard a word. Your stores know nothing about insurance, only how to sell it to you, your contact centre is uncontactable, there is only a robot to tell you no forms have been received, I'm still sitting without a device, and YOU are loosing minutes. So could someone at MTN, PLEASE pull finger and assist me!!??</p>
Thank you for bringing this to our attention via the Hello Peter website. We appreciate that you have made us aware of the issues that you have experienced.
Kindly note the matter has been escalated to management team of the insurance division for their attention. They will investigate and revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for bringing this to our attention via the Hello Peter website. We appreciate that you have made us aware of the issues that you have experienced.
Kindly note the matter has been escalated to management team of the insurance division for their attention. They will investigate and revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,