MTN INSURANCE UNFAIR PRACTICE

I lost my phone on 2022-07-16, and submitted my claim to Mtn insurance thinking they will do the right thing. They approved my claim and told me I'd be getting a Samsung Galaxy S21 as aa replacement for my lost S8+, they didn't specify which one of the available S21 devices I'll get. So I eventually received a replacement device on 2022-08-09 on a holidays, when I opened the box I noticed that the device was not the edge range that I was using and have always used from the beginning of my contract with MTN back in 2017, I emailed them the next day on 2022-08-10 that the device I received is way smaller than the S8+ I was using. They asked if I opened the box, and I said yes I open the box. They rep**** back saying they can't help me because I opened the box and also agreed to the replacement device they sent.

I find the practice by MTN Insurance so unfair, they didn't give me a choice of devices to choose from and replaced my S8 edge device with a basic S21 device which is significantly smaller than the insured device.

I am heartbroken over this treatment by a company I have been loyal too and have no choice but to take my business elsewhere since this company doesn't care about its customers. Thank God my current contract with MTN is due for an upgrade soon,it's the best time to leave this network.

Modiegi