1 reviews | Active since Aug 2014
MTN Insurance - unable to contact or to get a response on a claim lodged early October 2016
<p>My daughter's car was broken into in Cape Town CBD on 6th October 2016 and her cellphone was ****** out the cubby.. As she was insured with MTN Insurance she lodged a claim at MTN Pinelands on 11th October 2016. They confirmed that the claim had been lodged with MTN Insurance the same day. Since then we have been unable to elicit a response from MTN and the branch says it is not their problem. We have sent emails (and received an automated response and nothing else) and have not been able to talk to a consultant telephonically. It is now seven weeks since the claim was submitted and we are no further! I thought Multichoice was the worst but I am afraid MTN beats them hands down. </p>
MTN kept to their word and the claim was sorted out speedily. My daughter now has her new phone and she is very happy. Thank you to Alice van der Merwe who was exceptionally efficient in finalisng this matter. She is truly an asset to an organisation with such a terribel reputation for poor service!
MTN kept to their word and the claim was sorted out speedily. My daughter now has her new phone and she is very happy. Thank you to Alice van der Merwe who was exceptionally efficient in finalisng this matter. She is truly an asset to an organisation with such a terribel reputation for poor service!