MTN insurance un available

No response at all from the MTN insurance I've submitted a claim form via the MTN Hyde Park branch on the 5 th Augustv been back two weeks later resent from there again , Ive faxed them , their phones are never answered can't get hold of anyone who is able to help with the problem <br> What does one have to do to get help. MTN customer service can't seem to help it's not up to them \phone the insurers "we pay every month to MT N and when one needs to use the insures there is no help it is so un professional if they can't insure us don't bother to take our money or if the service provider doesn't exist which it would seem find another company that can do the job and if there is a problem with your phones get them fixed or let people know new details. Very bad service """