1 reviews | Active since Sept 2016
MTN insurance - u can never be sure
<p>Mr Nhleko please! Apart from waiting no less than 21 minutes for mtn insurance to answer the phone (sometimes it is 50 mins) I'm falsely encouraged by the agent that I will receive a confirmation letter to allow me to buy a replacement phone at an mtn store... by 5pm that day. It is now 5 days later and still no letter. This is not the first. I waited for an 'under 5 days' response to hear about a ****** phone claim in January ... for three weeks! And then only got a respomes because I took a day's leave to sit in the mtn shop and beg the salesperson to work through mtn insurance for me. Mr Phuthuma Nhleko, please save the day while your company waits for Rob Shuter. At the very least, get rid of your insurance partners. I'm writing this from an mtn store where I am waiting - again - my mtn helper has been waiting 15 mins ... So far.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********