1 reviews | Active since Jun 2016
Mtn insurance took my phone
<p>Mtn insurance sat for 6 months with my phone in their possession. I have paid for 6 months on a contract without being able to use the device.</p> <p>Nobody has phoned to apologise. I demand compensation for not being able to use my device.</p> <p> </p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Insurance Division to assist with an urgent update on claim submission and to provide feedback on claim status immediately . A call back will be done during the course of today to advise outcome.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Insurance Division to assist with an urgent update on claim submission and to provide feedback on claim status immediately . A call back will be done during the course of today to advise outcome.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.