MTN Insurance Ticket ID: 279208

I've been left frustrated for 2019 by the service rendered to me. I submitted my claim on 7 November 2019, today is the last day of the year 31 December 2019. My claim was approved on 10 December 2019 and the excess paid the same day. I enquired about the turn around time as I know it's December. First I was promise 4 working days that then changed to 7 working days, none of this was uphold. I got worried as I had to call the insurance almost every day dealing with consultants and supervisors only to be put on hold till the calls drop. I was promised feedback regarding my phone which I never got, promised I would have my phone before Christmas only to be promised again that it will be delivered on 31 December 2019. Called them today 31 December 2019 and spoke to Matshepo Leshlabe,only to be told I will only get my phone on Thursday 2 January 2020. Thanks to your service I'm going into the new year without my phone, no capturing of friends and family, only disappointment.