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Cameron H
1 reviews | Active since Jan 2016
23 Feb 2016, 13:03
MTN INSURANCE, they don't answer!!
My girlfriends phone has been in with MTN for a couple of weeks now.<br> The issue we are experiencing is that of a follow-up or update, whilst typing this I am sitting on an MTN Insurance call on hold for 27 minutes at this point.<br> <br> This is the only experience we have had with this insurance department.<br> It seems the only way to get feedback is to complain about the non-existent service.
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Replies (1)
MTN South Africa's replyOfficial
24 Feb 2016, 17:45Hello Cuddlesy69,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply24 Feb 2016, 17:45
Official
Hello Cuddlesy69,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***