MTN INSURANCE the worst service ever!!!!!!!

Mtn Insurance!!! On 29 November 2019, my phone was taken from me, and I followed the protocol by blocking and blacklisting the phone immediately. I called MTN insurance ***, who advised me that that they will send the claim forms, and I must submit the forms with the affidavit, and police case number. On 02 December I did exactly what was requested from me, only on the 03rd they advise me they are not able to open the documents,,,,one whole day gone!!!! On the 3rd I resend the documents called and they could open the documents. On the 4th I was advised that their policy is 5 working days, For this 5 working day when I called in, the claim was with the underwriters which is Guard Risk Insurance. When I call the underwriters they if you lucky and the only one person dealing with the MTN is either sick, at the funeral or on training so Guard Risk is also refusing to take responsiblity why the claim has not been touched. Calling MTN Insurance (AdminTECH) who is the broker by the way, the consultants is like their are programmed to say YOUR CLAIM IS AT THE UNDERWRITER... I am not able to access my banking so i have to asked other people to pay my bills, and have only access to a cheap PEP phone so i can atleast make calls. I have begged Admintech cried over the phone, they just dont give a @#*## about my problems, come month end MTN will deduct the money.

I also feel when i called MTN they just gave me a cold shoulder, like they use our name but it is not our problem.

I have one more upgrade due with MTN and i feel that i do not want to upgrade, and when my other two contract come to an end not to do business with any name that is close to the word MTN....

The service suck but the monthly debit order when they take the funds are working great....NOT NICE...