MTN Insurance the worst ever service providers
<p>My phone broke and I took it in for repairs at the MTN repair centre in Midrand; in 3 days I recieved a call that the phone had been repaired. I submitted a claim with mtn insurance and I got no response; I went back to the repair centre and I was assisted by submitting the claim again. it has been a month and 2 days and I still have not recieved a letter from MTN insurance approving my claim. I have been calling and the recording tells me that the claim has been approved but I have not recieved a letter and the repair centre cannot release my phone until they recieve a letter from insurance. today I tried calling again but got a voice telling me that the call centre is closed. So what is it that i am supposed to do?????????</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***