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micguell M

1 reviews | Active since Apr 2016

04 Aug 2016, 12:32

MTN Insurance THE WORST Bunch of *********** ******

<p>I lost my device and submitted my claim to MTN insurance and it was approved. But now its taking ages just to get a Simple confirmation letter & authorization to my email. After having to go through the stress of losing business and clients after losing my phone, now the insurance is giving me their own piece of (S..T). I call the number ********** and it ask me to select option 0 to speak to an agent which has proved fruitless as it is followed with a message to say its an invalid selection (this is stupid). My Advice now is to drop this **** insurance because it will increase your stress instead of solving them. # AM VERY ANGRY. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Aug 2016, 12:13
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ: **********