Mtn Insurance the Worst

On the 14 th of July 2015 reported the loss of my wife's cell phone through theft. The ****s entered our house through the removal of the louvre windows.. The matter was reported to the police and the case number given when the claim was made.Last week we received a request from MTN insurance department to provide them with .an invoice for the repair of the window.The window was put back by ourselves. I have tried on numerous occasions to contact the insurance department. Like today after dialing *** and was put through to the insurance department where I held on for 25 minutes without any assistance.I then phoned back and was told by a consultant that they cannot put me through I must dial ***. On dialing this number the system asks you to dial for an operator and once you do that it cuts you off I do not whether I will ever resolve this problem seeing as we now in excess of 6 weeks.Forget about the frustration what about the cost.Last time I had the same run around when I spoke to them only to be told that they cannot talk to me on my wife's matter. It is an insurance matter surely they can say something<br>