1 reviews | Active since Jul 2015
MTN Insurance : The Saga continues
Good Day,
Kindly inform me WHEN this matter will be solved, if you can't/will not repair or replace my handset or bring back the handset you took over a year ago. I am tired of waiting on you guys like I am waiting for Jesus, I can't take this anymore maan.
Thank you for your post.
We acknowledge the receipt of your complaint and apologise for any inconvenience caused.
The matter has been escalated to the Pinnacle insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We acknowledge the receipt of your complaint and apologise for any inconvenience caused.
The matter has been escalated to the Pinnacle insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team