1 reviews | Active since Oct 2015
MTN INSURANCE THE EPITOME OF INCOMPETENCE
<p>In 2014 My sister took out a contract for me as a gift, accompanied by insurance on the handset . 2 years later (08/2016) the term of the contract had expired.</p> <p>I then did not upgrade, rather took a contract in my name for data bundles. Two months later (Nov)my sister tells me no insurance had been debited off her account since 09/2016. I call MTN to enquire about this, I am told that there are no records of my handset being insured. This is after 24 months of paying for something that there is supposedly no record of.</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Mike,
21 days later, no resolution has been reached.
What levels of incompetence is this?
Mike,
21 days later, no resolution has been reached.
What levels of incompetence is this?