MTN Insurance that doesnt work

Hello I'm very angry. On the 23rd march I submitted my claim form via email MTNQueries and submitted a form online for my pohone to be fixed via insurance.<br> i received notification with a reference number that the claim form was received. I tried calling ***. To call this number is frustrating as its cuts constantly theres no-one that takes the call,<br> ive since had to go to samsung to assist and they have quoted me R2200 to fix my pohone out of my pocket. what is the point of having insurance if they are useless.<br>