MTN insurance ... terrible service

<p>I have been paying insurane on my contract on my phone for about 15years. I damaged my phone first week of September 2016, reported it the following day. I only got a reply after numerous phone calls and mails chasing them up for an answer . They emailed me on the 27th of October to say that the phone was BER and that i could claim for a new phone at any MTN store. I placed an order at one store waiting 3 weeks and no one getting back to me. I decided to go to another MTN store and no luck there either. Finally i am at the Hazelpark store( mid December). After placing an order again, stil no answer. I returned to them on the 10th of January where they suggested that i should pay the R350 access fee first and wait for the replacement phone. Today is the 25th of January and stil no phone. I have paid Sep/Oct/Nov/Dec & January with no phone. I have been paying a fee for a handset that i STIL dont have. Ridiculous service from both MTN and their insurance</p>