1 reviews | Active since Nov 2016
MTN Insurance (Terrible service)
<p>I am really fed up with MTN insurance, their consultants are so ***********.</p> <p> </p> <p>I submitted a claim begining of October, then only after 3 weeks they came back to me saying the claim has been rejected because i used a telkom sim card on the MTN-Insured device. So i tell them i didnt know because they never sent me an insurance confirmation letter detailing all these conditions, they told me they would investigate whether they actually did send the confirmation letter, now its been two weeks and they still havent given me feedback, every time i try to follow-up i am told to be patient, How long must i be patient for? a month? this is just unacceptable</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
My problem still hasnt been resolved after 6 months, i will never use MTN again, i have given up on ever getting my phone again but they are still debiting funds from my account every month.
My problem still hasnt been resolved after 6 months, i will never use MTN again, i have given up on ever getting my phone again but they are still debiting funds from my account every month.